Which inbox to write to
The simplest route is an email to info@dukat888.win. If you prefer paper, address your letter to dukat888.win editorial team, Hlavné námestie 1, 811 01 Bratislava.
There is no other channel – no chat, no phone line. A single inbox means a message does not get lost somewhere between forms.
You can write in Slovak, Hungarian or English. We reply in whichever language your message arrived in.
Reports that genuinely belong in the tables
What helps most are concrete points that can be checked:
- A number is off. The game’s rules show a different RTP, maximum win or bonus-buy price from ours. Send the game title, the column and the value you see.
- A game has left the lobby. A title from a ranking can no longer be found on Dukat.bet. The name and the date you looked for it are enough.
- A studio has released a new RTP version. Some slots exist in several configurations; if the one the casino uses has changed, we want to know.
- A typo or a muddled sentence. We fix those too.
A screenshot of the game rules is welcome but not required. We check every correction against the source in the order set out in the methodology, then update the ‘as of’ date in the table as well.
Your account is not in our hands
dukat888.win has no access to player accounts, deposits or withdrawals. Questions about registration, identity checks, a blocked login or how a bonus is progressing should go straight to Dukat.bet customer support – only they can see your details and change them.
Please do not email us passwords, card numbers or identity documents. They serve no purpose here, and keeping them would only be a risk.
If you are about to open an account, the steps are summarised on the account page.
When the message is about you, not a number
Sometimes a message is not about a figure at all: it is about play eating up more time and money than you planned. We are not the right address for that. If the situation is serious and you are in danger, call 112. Otherwise, the page on playing in moderation walks you through first steps and where to find help where you live.
We do not promise a reply deadline. A small team answers once it has verified a report – later and correct is better than fast and wrong.
What happens to your report
Each reported value is first looked up on the studio’s official site, then in the rules inside the game. If your finding holds up, we amend the table and change its ‘as of’ date so it is clear from when the new figure applies.
If it cannot be confirmed (the studio withdrew the figure or never published it), ‘not published’ appears in the Source column. That may even drop the game from the ranking. This is not a penalty for the studio, just the consequence of a rule: no verifiable number, no position.